TERMS & CONDITIONS

 1. DEFINITIONS

For the purpose of these Terms and Conditions, the following words shall have the following meanings:

1.1 “We”, “Us”, “Our”, “Company” shall mean Prime Electrician or PrimeElectricians.co.uk or PrimeElectricians.com which are trading names of Property Services Limited, a company registered in England and Wales (Reg. No. 10508958) with its registered office at 1 Penhurst Place, Carlisle Lane, London, SE1 7LF.

1.2 “You”, “Customer”, “Client”, “He”, “She” shall mean the user of this website or the person or organisation or its representative with whom the Company has entered into an Agreement.

1.3 “Agreement” shall mean the agreement between the Client and the Company wherein The Company undertakes to provide services and materials (hereinafter called “Works”) to the Customer for a payment which the Customer agrees to pay under these Terms and Conditions described within any Quotation or Works Order or equivalent undertaking agreed or concluded verbally or in writing between the Client and the Company.

1.4 “Works” shall mean all services and materials to be provided by the Company in accordance with any Quotation or Works Order or equivalent undertaking agreed or concluded verbally or in writing between the Client and the Company.

1.5 “Operative” shall mean the representative of the Company, engineer or other person dispatched by the Company to carry out the Works.

1.6 “Site” shall mean the area where the Works are to be carried out, including those areas required for access and egress.

1.7 “Chargeable Time” shall mean the amount of time from the time one Operative arrives at the Site until the time that Operative leaves the Site, minus fifteen (15) minutes for loading/unloading of tools. If the applicable Quotation or Works Order or equivalent undertaking agreed or concluded verbally or in writing between the Client and the Company specifies that more than one Operative is required to undertake the Works, then the Client will be liable for the “Chargeable Time” of each Operative. If an Operative needs to leave the Site to purchase materials, then the period of time that they are away from the Site for this purpose will be deducted from Chargeable Time calculations.

1.8 “Cancellation Period” shall mean the time between a Quotation or Works Order or equivalent undertaking being agreed or concluded verbally or in writing between the Client and the Company and 5:00pm on the day prior the date on which the Works are scheduled to be undertaken. In the event that the Client has requested and agreed for the scheduled Works to commence within 12 hours of the Quotation or Works Order or equivalent undertaking pertaining to those Works having been agreed or concluded verbally or in writing between the Client and the Company, then the “Cancellation Period” shall mean a thirty (30) minute period, commencing from the time and date that this Quotation, Works Order or equivalent undertaking was accepted. Client consents to recordings of telephone calls being admitted into evidence in any dispute proceedings to assist in ascertaining the precise moment that such agreement was provided, where relevant and applicable, and hereby consents to the recording of such calls, with or without further notice.

1.9 ”Website” shall mean the website accessed via the URLs www.primeelectricians.co.uk or www.primeelectricians.com.

1.10 ”In Writing” shall mean any correspondence between the Client and the Company which is recorded in a permanent or semi-permanent or transient format, whether tangible or intangible, including but not limited to emails, SMS/ MMS messages and WhatsApp messages.

1.11 ”Receipted Costs” shall mean either the actual cost of a part or materials purchased, as evidenced by a receipt, or, where no receipt is available (for example, where the Operative supplied a part or materials from stock in his or her van), the list price of that part or those materials from our preferred electrical wholesaler, City Electrical Factors (www.cef.co.uk).

1.12 Words importing the masculine gender shall also include the neuter and the feminine gender and words importing the singular number include also the plural number, unless a clear contrary intention appears on the face of any given provision.”

2. HOURLY RATE WORKS

2.1 This clause (Clause 2) applies in the event that the Company agrees to carry out Works for the Client where no Fixed Price Quotation for these Works has been offered and accepted between the parties.

2.2 Where the date and/or time for Works to be carried out is agreed by the Company with the Client, then the Company shall use its best endeavours to ensure that the Operative shall attend on the date and/or time agreed. However, the Company accepts no liability in tort, contract or equity for the non-attendance or late attendance on Site of the Operative or for the late commencement or completion of the Works.

2.3 Where the date and/or time for Works to be carried out is agreed by the Company with the Client In Writing, the Applicable Hourly Rate for the first hour will be determined through reference to the date/time agreed, as opposed to the date/time that the Works are actually carried out [‘Agreed First Hourly Rate’]. The applicable Hourly Rate for hours required in addition to the first hour will be charged at the Hourly Rate applicable to the date/time of those additional hours.

2.4 For the purposes of this clause (Clause 2), the Applicable Hourly Rate will be determined through reference to the table below:

2.5 By allowing our Operatives to commence Works at the Site, the Client hereby acknowledges and accepts that they will be liable to the Company for the following charges (in addition to those provided by Clause 4):

1st hour: EITHER Agreed First Hourly Rate MULTIPLIED BY one (1) hour (where clause 2.3 applies) OR Applicable Hourly Rate for 1st hour MULTIPLIED BY one (1) hour (where clause 2.3 does not apply)

PLUS

2nd hour: Applicable Hourly Rate for 2nd hour MULTIPLIED BY Chargeable Time accrued within the 2nd hour (rounded up to the nearest 15 minutes)

PLUS

3rd hour: Applicable Hourly Rate for 3rd hour MULTIPLIED BY Chargeable Time accrued within the 3rd hour (rounded up to the nearest 15 minutes)

PLUS

4th hour: Applicable Hourly Rate for 4th hour MULTIPLIED BY Chargeable Time accrued within the 4th hour (rounded up to the nearest 15 minutes.

PLUS

nth hour: Applicable Hourly Rate for nth hour MULTIPLIED BY Chargeable Time accrued within the nth hour (rounded up to the nearest 15 minutes).

Etc.

PLUS

125% of the Receipted Costs of all materials and sundries reasonably required by the Operative to undertake the Works.

2.6 The fees calculated through reference to Clause 2.5 are payable by midnight on the date on which the final period of Chargeable Time occurred, via cash, bank transfer or debit or credit card.

2.7 Interest is charged on outstanding balances at 2.0% APR above the prevailing Bank of England Base rate.

2.8 Payment reminders will be issued, for all outstanding balances, 14 days, 28 days and 32 days after the date on which the final period of Chargeable Time occurred. A £10.00 administration fee will be charged for each reminder issued.

2.9 If the Client cancels an agreed booking within the Cancellation Period, then no payment will be owed. If the Client cancels a booking outside of the Cancellation Period, then the Client will be liable to the Company EITHER for One (1) Hour at the Agreed First Hourly Rate or £80.00, whichever sum is the greater.

3. FIXED PRICE WORKS

3.1 This clause (Clause 3) applies in the event that the Company provides the client with a Fixed Price Quotation for Works and the client formally accepts that quotation, by (i) confirming their acceptance of the quotation In Writing; and, (ii) pays to the Company 50% of the total quoted costs of the Works as a deposit.

3.2 Where the date and/or time for Works to be carried out is agreed by the Company with the Client, then the Company shall use its best endeavours to ensure that the Operative shall attend on the date and/or time agreed. However, the Company accepts no liability in tort, contract or equity for the non-attendance or late attendance on Site of the Operative or for the late commencement or completion of the Works.

3.3 Subject to clauses 2.4 and 4, the extent of the Client’s liability to the Company for the Works described within the Fixed Price Quotation will be limited to the total cost of the works quoted in that quotation.

3.4 The Client’s liability for the Works may be varied, upwards or downwards as appropriate, in the following circumstances only:

(i) Where the Client instructs the Company (whether orally or in writing) to carry out additional works not referred to in the Fixed Price Quotation, in which case the Client will be liable to the Company for those additional works on an Hourly Rate basis, in accordance with Clause 2, or for the revised cost of the works provided by a revised Fixed Price Quotation offered and accepted.

(ii) Where it is discovered that further works need to be carried out which were not anticipated when the Fixed Price Quotation was prepared and which are necessary in order to undertake or complete the Works described in the Fixed Price Quotation, then the Company’s Operative will stop the Works and the Company will revise the Fixed Price Quotation and await its acceptance by the Client. If the Client does not wish to accept the revised Fixed Price Quotation, then the Client will be liable to the Company for the Chargeable Time of its Operatives accrued to date, calculated through reference to Clause 2 of this Agreement.
(iii) If it is discovered that there is a manifest error within a Fixed Price Quotation, in which case the Company’s Operative will stop the Works and the Company will revise the Fixed Price Quotation and await its acceptance by the Client. If the Client does not wish to accept the revised Fixed Price Quotation, then the Client will not be liable to the Company for any charges.

3.5 Payment is due by midnight on the date on which the Works described within the Fixed Price Quotation (original or revised) have been completed. Payment may be made by cash, bank transfer or debit or credit card.

3.6 Interest is charged on outstanding balances at 2.0% APR above the prevailing Bank of England Base rate.

3.7 Payment reminders will be issued, for all outstanding balances, 14 days, 28 days and 32 days after the date on which payment is due, pursuant to clause 3.5. A £10.00 administration fee will be charged for each reminder issued.
3.8 If the Client cancels an order within the Cancellation Period, then no charge will be owed by the Client to the Company and any deposit payment made by the Client will be returned within 14 working days. If the Client cancels an order outside of the Cancellation Period, or after the Works have already commenced, then the Company will retain 100% of the deposit payment which the Client provided to secure the booking.

4. ADDITIONAL CHARGES APPLICABLE TO ALL ORDERS

4.1 If the Client’s property is located within the Central London Congestion Charging Zone, then the Company will charge a surcharge of £1.50 per hour, capped at £15.00 per day.

4.2 If the Company needs to arrange parking for a Operative, then the Client will be liable to the company for 125% of the gross cost of this parking.

4.3 The following waste removal charges are applicable to all orders, whether completed on an Hourly Rate basis or pursuant to a Fixed Price Quotation, irrespective of whether or not these charges have been mentioned by the Operative or within a Fixed Price Quotation:

Description Cost
Electrical appliances £40.00
Qt. No. 1 Rubble Bag £5.00

5. COMPLAINTS PROCEDURE & TERMS OF GUARANTEE

5.1 If the Client is not wholly satisfied with the services provided by the Company or its Operatives, then the Client shall give notice in writing within twelve (12) months to the Company and shall afford the Company, and its insurers, the opportunity of both inspecting such works and carrying out any necessary remedial works, if appropriate. If the Client fails to provide such notice, then the Company shall not be liable in respect of any defects in any services provided.

5.2 Subject to clauses 5.4 and 5.5, all services provided by the Company are guaranteed, in respect of faulty workmanship only, for twelve (12) months from the date of their completion, provided that the Client has paid all fees owing to the Company in respect of these services. This guarantee will become null and void, in the following circumstances:

(i) Where relevant parts of the installation have been subject to misuse or negligence; and/or,
(ii) Where relevant part of the installation has been repaired, modified or tampered with by anyone other than a Company Operative.
5.3 Liability of the Company is limited to the cost of remedying defective workmanship only. Liability for consequential losses, pure economic losses and loss of amenity are hereby excluded.

5.4 Where the Company agrees to carry out Works on installations which are of inferior quality or are over ten years old, no guarantee or warranty will be provided.

5.5 The Company provides no warranties or guarantees for any services supplied on instructions from the Client but against the written or verbal advice of the Company or its Operatives.

5.6 The Company is a member of the NICEIC and therefore all electrical services supplied are covered by the terms of the NICEIC’s £25,000 Platinum Promise, the terms of which can be downloaded from https://www.niceic.com/find-a-contractor/platinum-promise.

5.7 The Company offers no warranty on parts or materials supplied and/or installed. However, all parts supplied and/or installed will be subject to a manufacturer’s warranty, the terms of which are available from the manufacturer. In the event that parts or materials supplied and/or installed by the Company become defective or faulty, the Company will, on request In Writing, supply to the Client the contact details of the relevant manufacturer and proof of purchase/installation date. The Client must then contact the manufacturer to raise a claim. The Company will only be liable for the remedial works required to replace a defective product where there is evidence that the defective workmanship of the Company or its Operatives materially contributed to the defect or fault identified. If the Company does agree, at its absolute discretion and as a gesture of goodwill, to replace a faulty part with a replacement supplied by a manufacturer, then the Client hereby agrees to subrogate their rights against that manufacturer to the Company, so that the Company can bring a claim to recover the labour costs associated with that repair against the manufacturer.

6. TITLE IN PARTS AND MATERIALS

Title to any goods, supplied by the Company to the Client, or physically brought onto the Site, shall not pass to the Client unless and until the Client has discharged the entirety of its payment obligations towards the Company, in accordance with the terms of this Agreement.

7. TIME IS NEVER OF THE ESSENCE

The Company shall not be liable for any delay or for the consequences of any delay in performing any of its obligations under this Agreement.

8. GOVERNING LAW

These terms and conditions shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the courts of England and Wales.